GARI Refund Policy
Transparent and fair refund terms designed to protect your interests and ensure exceptional service experience
Introduction
This Refund Policy outlines the comprehensive terms and conditions under which GARI by Get Your Homes offers refunds, adjustments, and compensations for ride-booking services provided via our platforms.
24 Hour Window
Submit refund requests within 24 hours of ride completion
Multiple Channels
In-app support, email, and phone assistance available
Quick Processing
Refunds processed within 7-10 business days
Eligibility for Refunds
Refunds are granted in cases where ride service was not delivered as expected, including driver cancellations, service disruptions, incorrect charges, or verified system errors.
Refund Request Timeline
Users must submit refund requests within 24 hours from ride completion or cancellation. Requests made after this window may not be eligible for processing.
24 Hours
Official Refund Channels
In-App Support
Access support directly through the GARI app
Email Support
support@getyourhomes.in
Customer Helpline
24/7 phone assistance available
Non-Refundable Circumstances
User-Initiated Cancellations
Processing & Timeline
Driver-Initiated Cancellations
If a driver cancels after accepting a ride on GARI by Get Your Homes and no replacement driver is available, a full refund or ride credit will be processed within7 business days.
Duplicate Payments or Overcharges
In cases of duplicate charges or overpayments made via GARI by Get Your Homes due to technical errors, the Company will verify and process a refund within5-7 business days upon submission of proof of payment.
Fare Adjustment Disputes
Users may raise fare disputes within 24 hoursif the charged amount differs significantly from the estimated fare due to system or billing errors on GARI by Get Your Homes. Valid claims will result in partial or full refunds.
Need Help with Refunds?
Our dedicated support team is here to assist you
support@getyourhomes.in
In-app Chat
Customer Helpline