Table of Contents
1

Agreement

These Terms & Conditions constitute a legally binding agreement between you (the User) and Get Your Homes, a Government of India registered company operating the GARI platform.

By using the GARI website, mobile application, or related services, you agree to comply with these terms. If you do not accept these terms, you must immediately stop using the services provided by GARI.

2

Eligibility

By accessing or using GARI, you confirm that you are at least 18 years of age and legally capable of entering into contracts. Users under 18 may use GARI services only under the supervision of a parent or legal guardian who accepts these Terms on their behalf and holds full responsibility for their actions.

3

Service Scope

GARI is a digital platform offering ride-booking and ride-related services through mobile applications, websites, and other digital channels. It acts as a facilitator between users and drivers and does not directly provide transportation services.

Important: All ride contracts are between the user and the driver, and GARI is not liable for the actual ride delivery.
4

User Registration

To access certain features of GARI, users must create an account by providing accurate personal details, including:

  • Name and contact information
  • Contact number
  • Location information

Users are responsible for maintaining the confidentiality of their login credentials and agree to accept full responsibility for all activities conducted under their account.

5

Payment Terms

Users agree to pay all applicable fees for the rides and services availed through GARI as displayed during the booking process. Payment methods include:

Digital Payments
  • • Credit/Debit Cards
  • • Digital Wallets
  • • UPI
Cash Payment

Cash payments as permitted by the platform

Any delay, failure, or dispute regarding payments may result in suspension of services until resolved.
6

Cancellation and Refunds

Users may cancel rides within the permitted time as defined on the GARI platform. Cancellation fees may apply based on the specific cancellation policies applicable at the time of booking.

Refund Process

Refunds, if applicable, will be processed in accordance with the company's refund policy and timelines. Refund requests are valid within 60 days from the date of the original booking.

7

User Conduct

Users must use GARI for lawful purposes only and must not misuse the platform in any way that may harm drivers, other users, or the company's reputation.

Prohibited Activities
  • Abusive language or behavior
  • Fraudulent bookings
  • Platform misuse
  • Harassment of drivers or other users

Violation of these rules may lead to immediate suspension or permanent termination of the user's account.

8

Limitation of Liability

While GARI verifies driver profiles, the company is not responsible for individual driver behavior, driving quality, punctuality, or safety breaches.

Important Disclaimer

GARI serves solely as a booking intermediary and shall not be held liable for any loss, damage, or injury arising during or after the ride.

9

Privacy Policy

All personal data collected through GARI is processed in accordance with our Privacy Policy. By using GARI, you consent to the collection, storage, and use of your information for:

Service Improvement
Transaction Processing
Promotional Purposes
10

Modifications

GARI reserves the right to modify these Terms & Conditions at any time without prior notice. Continued use of the platform after such modifications shall constitute your acceptance of the updated Terms.

It is your responsibility to periodically review the Terms for updates.
11

Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of India. Any disputes arising from or related to the use of GARI services shall be subject to the exclusive jurisdiction of the competent courts in Rajasthan, India.

12

Prohibited Actions

Strictly Prohibited Activities
  • Allowing unauthorized use of your account
  • Reselling or commercially exploiting GARI services
  • Using the platform for illegal activities
  • Sending offensive or threatening messages
  • Unauthorized access to other users' data
  • Hacking or bypassing security measures

Violation of these prohibitions will result in immediate account termination and potential legal action.

13

Intellectual Property

All intellectual property rights related to the GARI platform, including but not limited to software, designs, trademarks, logos, service content, and processes, shall remain the sole property of GARI and its parent company Get Your Homes.

User Content Rights

By submitting content to GARI, you grant us a non-exclusive, royalty-free, worldwide license to use the submitted content for operational, promotional, and service improvement purposes.

14

Termination

Either the user or GARI may terminate this agreement by providing a written 30-day notice. However, GARI reserves the right to immediately terminate user access without notice if:

  • The user breaches these Terms
  • Public or regulatory authorities deem the services inappropriate
  • The user is declared insolvent
15

profile deletion

Complete Data Removal – All your data, ride history, preferences, and saved information will be permanently erased.

  • Includes All Records – Earnings history, trip records, and communication logs will also be deleted.
  • Loss of Access – Once deleted, you will no longer have access to any GARI services linked to your profile
  • Permanent Action – The deletion process is irreversible and cannot be undone.
  • Applies to All Users – The same rules apply to both riders and drivers.
  • No Recovery Option – Deleted accounts cannot be restored; you must create a new profile to return.
  • Review Before Deleting – We advise careful consideration before initiating deletion to avoid losing important data.
Delete Profile
16

Disclaimer

Service Disclaimer

GARI provides its services on an "as is" and "as available" basis. The use of the platform is at the user's sole discretion and risk. GARI expressly disclaims all warranties, whether expressed or implied.

The company makes no assurance that the platform will always meet user expectations, remain uninterrupted, timely, secure, or error-free. Users are solely responsible for complying with all relevant laws while using the service.

Need Help?

If you have any questions about these Terms & Conditions, please contact us.

Customer Support
support@gari.com

These Terms & Conditions are effective as of January 2025

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